Receptionist - Part-time - Fixed Term Contract

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK and Poland. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.

The Role:

The person appointed will be responsible for the provision of a customer-focused and efficient front-line reception service to patients, staff and visitors to the Clinic. The successful applicant will be of a professional appearance, articulate, confident and proactive with good communication and IT skills with a pleasant telephone manner.

This is a 12-month fixed term contract working 15 hours over 2 days per week

The Location:

Thames Valley Fertility (TVF) was established in 2017, and due to the passion, expertise and reputation of our team, has already grown into a leading fertility clinic. Providing treatment to both NHS and private patients, TVF performs approximately 400 fresh cycles and 400 frozen cycles per year. Offering a full suite of treatment and diagnostic services, including PGT. Conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, there is ample free parking for staff and patients at the front of the building.

Key Responsibilities:

• To provide a professional, friendly and efficient front-line reception service to patients, staff and visitors who make enquiries to the Unit in person, by telephone and email.

• To provide general information and assistance to patients, visitors and staff

• To offer and provide refreshments for patients if requested

• To ensure the clinic is cleaned according to the cleaning schedule.

• Raise and process patient prescriptions as required

• Complete consultation lists and extract patient notes when required

• Booking patients into treatments blocks, make scan and counselling appointments on the computer system

• Issue receipts and refunds due to patients

• Filing of medical notes, letters, test results and other correspondence

• To perform routine office support duties

• To maintain confidentiality at all times and adhere to the HFEA Code of Practice and Guidelines

• A willingness to undertake any appropriate duties deemed by the Patient Support Manager to be part of the role of the receptionist

Qualifications and Experience:

• GCSE English Language and Mathematics at grade C or above (or equivalent qualification).

• Excellent communications skills (both verbal and written) and the ability to communicate with a wide variety of individuals.

• Good knowledge of Microsoft Office particularly Word and Excel.

• Aptitude for and interest in learning new computer applications.

• Pleasant telephone manner ability to work effectively within a multidisciplinary team, empathetic approach to couples with fertility problems.

• Basic account keeping skills

• Ability to work on own initiative.

• Friendly and approachable.

• Attention to detail

• Committed and effective team player

• Willingness to learn.

Location: TFP Thames Valley Fertility - Maidenhead

Working Hours: 15

2 days per week

Salary: Competitive (Depending on experience)

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 Days + Bank holidays pro rata