General Manager

At TFP, we make families. We shape fertility journeys around people’s lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation and demonstrate our patients our passion on a day-by-day basis.

The Role:

A pivotal role for each of our company/clinic operations, the General Manager is responsible for overseeing the entirety of the business, commercial and operational decision making within the company/clinic and contributing to the group decision making process.

The General Manager must ensure that the group and company goals and targets are met in a timely fashion by effectively and efficiently managing the clinic team and resources. The role requires and proactive manager, capable of proposing and delivering solutions across a multitude of operational and commercial areas.

Healthcare experience is not essential, we are looking for a results driven leader who can drive company values and patient experience standards.

The Location:

Wessex Fertility was established in 1992 and is one of the UK’s longest standing IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services, specialising PGT and surrogacy. Providing treatment to both NHS and private patients, Wessex Fertility performs approximately 500 fresh cycles and 500 frozen cycles per year. Conveniently located to the East of Southampton, a short distance from junction 7 of the M27, there is ample free parking for staff and patients around the building. Wessex Fertility also has a 5/5 inspection rating from the HFEA and excellent patient review scores

Key Responsibilities:

• Responsible for business development, accounting, HR, administration, QM, facilities, legal and all non-clinical services.

• To ensure the customer experience is gold standard and always drive for putting the patient first. Whilst using technology to refine the patient experience always remembering to provide a little human help.

• Accelerate team effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and performance managing; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

• To develop strategic plans by studying technological and commercial opportunities; presenting assumptions; recommending objectives with a thorough plan.

  • To prepare, develop and implement business plans and growth strategies including commercially viable new income streams and cost-control programs.

  • To prepare annual business plan and annual budgets (including annual marketing plans) as per the Group Reporting Deadlines

  • To assist the Group Procurement Manager to improve income volume and pricing, control of costs, reduction of purchase prices, and rationalization of costs across the unit.

• To run the localised Marketing for the clinic using digital marketing and traditional marketing where appropriate.

• To prepare the monthly business report for clinic and group.

• Support company directors in the improvement of the business.

• Work with senior managers in the company to form a cohesive management team, capable of driving the business forward.

• To build the image of the clinic by collaborating with customers, governing bodies, community organizations, and employees; enforcing ethical business practices.

• To maintain quality service by establishing and enforcing organization standards.

• Delivering patient satisfaction through delivering company values of care, expertise, passion, trust and innovation.

• To ensure that all HR requirements are met, with assistance from Group HR Manager. This includes but is not limited to recruitment, staff retention, training, policy implementation and disciplinary processes.

• To maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

  • To ensure all annual mandatory training and updates are completed and necessary records maintained. E.g. work station assessment, fire training

  • To develop and maintain personal and professional growth. To have responsibility for ensuring annual appraisal and personal development plan

• To be compliant with all areas of the current HFE Act and the associated Code of Practice.

The above will be reviewed as required, in consultation with the post holder. It is offered as a guide to the key responsibilities and duties, but does not preclude other issues that may arise between reviews of performance and review of the job description

Confidentiality

The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection legislation.

Education, Experience and Knowledge:

• Good standard of general education

• Proactive manager capable of assessing and costing new business opportunities

• Previous experience in senior management roles

• People management and development experience

• Contract negotiation skills, capable of negotiating effectively with new business leads

• Able to interpret financial statements and improve business profitability

• Able to work with the senior management team to drive the business forward

• Excellent leadership, organisation, and communication skills

• Adept at using MS Office, especially Word and Excel

• Able to manage teams and employees effectively

• Resourceful, inventive, and self-confident

• Flexible and self-motivated

• High level of resilience

• Knowledge of marketing strategies

• Demonstrable experience in business development

• Able to improve financial reporting systems and analysis

• Able to delegate responsibilities

• Natural team player

Location: TFP Wessex Fertility - Southampton

Salary: Competitive (Depending on experience)

Working Hours: 37.5 per week

There will be some flexibility required based on the needs of the business

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 days + Bank holidays pro rata