Quality Manager

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. We provide an outstanding customer experience by showing that we care, build trust, deliver our expertise, drive innovation and demonstrate our passion to our patients on a daily basis.

We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome – starting a family! Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

The Role:

We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Quality Management System (QMS) at the clinic (& its satellites) and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice, CQC guidance and all relevant clinical and laboratory EU directives.

The role also includes monitoring of the clinic’s complaints procedure and assisting the General Manager with handling complaints. The role includes monitoring of user satisfaction, internal and external auditing, evaluation of QMS systems and continual improvement. The Quality Manager is expected to lead the clinic with regulatory inspection preparation, lead inspection on the day of inspection and be responsible for ensuring post inspection actions are completed on time.

The role will also require working with the other clinic QMs within the group to ensure Group Quality & Compliance projects are achieved such as unification of and maintenance of group level policy and procedures.

This is a full time position 37.5 hours per week - Monday to Friday

The Location:

GCRM was established in 2006 and is Scotland’s only private IVF clinic. Due to the passion, expertise and reputation of our team, GCRM has grown and now performs an impressive 800 fresh cycles and 700 frozen cycles per year. We offer a full suite of treatment and diagnostic services, including PGT. Conveniently located in a business park setting on the outskirts of Glasgow, adjacent to junction 25 of the M8, there is ample free parking for staff & patients at the front of the building. Our IVF laboratory is equipped with the latest equipment and monitoring systems that support us in achieving excellent outcome KPI’s. GCRM also has a 5/5 inspection rating from the HFEA.

Key Responsibilities:

• Establishing and managing quality, risk and governance strategies within the clinic and its satellites
• Maintaining HFEA licence certification
• Maintenance of policy, objectives, quality indicators and safety
• Internal and external auditing, user satisfaction and complaints management
• Management of non-conformities, corrective and preventative actions
• Training, communicating, monitoring and motivating all staff to support the QMS
• Assisting with patient complaint systems
• Working with other QMs on group led projects

Experience:

• Management level service delivery
• Previous complaints management experience
• Quality Management Systems and Risk Management including incident investigation and root cause analysis
• Staff management at a senior level
• Presentation skills
• Project management
• Developing policies and procedures

Skills and Abilities:

• Leadership skills
• Excellent organisational skills
• Advanced communication skills and attention to detail, verbal and written
• Excellent negotiation and influencing skills
• Able to maintain high standards of diplomacy and confidentiality
• Methodical & well organised
• Advanced computer literacy including database and spread-sheet applications
• Ability to undertake data analysis
• Able to work autonomously as well as within a team
• Ability to work under pressure and complete tasks within tight deadlines
• Advanced Computer literacy
• Advanced numeracy & analytical skills

Qualifications

• Degree or equivalent post graduate diploma and/or experience
• Recognised management qualification and/or healthcare experience

Location: TFP GCRM Fertility - Glasgow

Hours: Full Time 37.5 Hours per week

Monday to Friday - some flexibility may be required 

Salary: Competitive (Experience dependent)

Pension: Dual Contribution scheme

Holiday Entitlement: 27 Days + Bank holidays