Quality Manager

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome – starting a family!

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

The Role:

We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the clinics and satellites, and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA). These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice and all relevant clinical and laboratory directives. The role includes responsibility for management of all incidents, non-conformances and complaints, user satisfaction reviews, internal and external auditing, monitoring, evaluation and continual improvement. As well as management of Quality for TFP Boston Place you will also be a member of the wider TFP quality team working on Group level projects and initiatives.

This is a full time position 37.5 hours per week

The Location:
Boston Place was established in 2013 and provides treatment to private patients in contemporary surroundings. Boston Place performs approximately 300 fresh cycles and 200 frozen cycles per year and offers a full suite of treatment and diagnostic services, whilst specialising in PGT. The clinic is conveniently located adjacent to Marylebone Station in central London. Our state-of-the-art laboratory was purpose built in 2013 and is equipped with the latest laboratory equipment and monitoring systems that support us in achieving excellent outcome KPI’s. Boston Place also has a 5/5 inspection rating from the HFEA.

Key Responsibilities:
• Establishing and managing quality, risk and governance strategies within the clinic and its satellites

• Maintaining the HFEA licence
• Developing and monitoring the quality policy, quality objectives and quality indicators
• Internal and external auditing, user satisfaction and complaints management
• Incident management: investigation, corrective and preventative actions
• Training, communicating, monitoring and motivating all staff to support the QMS

Qualifications and Training:

• Degree or equivalent post graduate diploma and/or experience
• Recognised management qualification and/or healthcare experience
• Using and managing Quality Management Systems and Risk Management processes and practice, including risk assessment and incident investigation

• Conducting and preparing for audit

• Experience in using QMS software

• Document control experience
• Proven competency in managing complaints
• Background in developing policies and procedures
• Skilled in project management
• Experience of working within a complex organisational environment

Location: TFP Boston Place - Marylebone

Hours: Full Time 37.5 Hours per week

Salary: Competitive (Experience dependent)

Pension: Dual Contribution scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)